For those who might’ve missed it in the business section of the New York Times this weekend, Google has formalized what it believes to be the perceived attributes of a successful manager, and there’s much to admire here:
Of Studios and Sweatshops
For some reason, many companies treat their production team as a fixed quantity, something to be accommodated or disbanded but rarely improved. It’s the rare C-level executive who understands that a production team exists on a spectrum between good and bad, and that thoughtful management can influence the quality of their team. Perhaps this says something about the quality spectrum of C-level executives: the fewer people at the top of the pyramid, the narrower and more polarized the output.
Re-engineering a Better Performance Review
There’s a dirty little secret about performance reviews, which is this: most of them are useless. Managers dread them because they’re tedious and time-consuming and potentially volatile. Employees hate them because all too often a performance review is the only objective data point informing compensation and bonus. Rarely in my experience does a performance review actually accomplish its primary goal of encouraging superior performance or correcting unproductive behavior.
Bad Managers
Over the past ten years, I’ve been fortunate to have worked with some excellent managers and business strategists. I’ve also worked with a fair number of wasters. In fact, I’ve come to a sort of counter-Tolstoy realization about managers: the good ones seem each to be unique in their particular approach to handling people and process, while the bad ones are dispiritingly alike.



